German companies begin to adapt to rapid changes in work

Work-from-Home Experiences Have Forced Companies to Explore Digital Transformation for Hybrid Workstyles That Productively Engage Employees, Says ISG Provider Lens™ Report

FRANKFURT, Germany–(BUSINESS WIRE)–$III #DigitalServiceDesk–Working methods in Germany have entered a state of constant change due to the effects of the COVID-19 pandemic and the rise of digitalization, making digital transformation to improve the employee experience more essential, according to a new research report released today by Information Services Group (ISG) (Nasdaq: III), a global leader in technology research and consulting.

The 2022 ISG Provider Lens™ Future of Work — Services and Solutions report for Germany reveals that while the pandemic has forced German companies to rethink the importance of office work, employers and employees at many companies may still be in doubt. disagreement on remote and hybrid work. While industry studies show that more than a quarter of German companies will consider cutting work-from-home options and many employees say they will quit if forced back into the office, companies must find ways to preserve company culture as work practices change. .

“German employers are facing strong demand for hybrid working arrangements that combine the best of remote and in-office experiences,” said Iain Fisher, global head of the future of work at ISG. “They’re starting to approach digital work with a focus on results, managing the state of the work rather than where it happens.”

Companies implementing hybrid collaboration methods in Germany face the additional requirement that workplaces regularly adapt to changing industry-specific laws and guidelines, such as GDPR and rules. operating conditions defined by BaFin, the German financial regulator.

As in other countries, generational change in the workplace also poses an ongoing challenge for employers in Germany, the report says. As retiring baby boomers create a void in the workforce, with many of their positions proving hard to fill, Gen Z expects digital work flexibility rather than a return to pre-pandemic practices. This generation also favors employers who align with their values ​​and beliefs, which is yet another game-changer for retaining and hiring the best workers.

German companies looking to modernize their digital workspaces are considering workplace consulting services to develop comprehensive strategies and managed services to improve end-user experiences and ensure corporate data protection , says ISG. These services are integrated into large-scale initiatives, often combined with automated and predictive workplace support services and advanced employee experience services that target distinct worker personalities.

“Digital workplace initiatives are driven as part of enterprise-wide business and digital transformations,” said Jan Erik Aase, Partner and Global Leader, ISG Provider Lens Research. “The market for engagements focused solely on technology or end-user computing is shrinking.”

The report also explores other workplace trends in Germany, including the adoption of employee community apps to extend corporate culture into the digital realm and the growing interest in virtual reality for uses such as than integration.

The 2022 ISG Provider Lens™ Future of Work — Services and Solutions for Germany report assesses the capabilities of 30 providers in four quadrants: Workplace Strategy Transformation Services, Managed Workplace Services — End User Technology, Digital Service Desk and Workplace Support Services, and Managed Employee Services experience.

The report names Accenture, Capgemini, Computacenter, Fujitsu, HCL and Unisys as leaders in all four quadrants. He names Bechtle, Cancom and Wipro as leaders in three quadrants each. Deutsche Telekom is named Leader in two quadrants, and Getronics and Infosys are named Leaders in one quadrant each.

Custom versions of the report are available from Bechtle, Cancom, Computacenter, Fujitsu and Unisys.

The 2022 ISG Provider Lens™ Future of Work — Services and Solutions report for Germany is available for subscribers or one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider assessment of its kind to combine data-driven empirical research and market analysis with the real-world experience and insights of the global advisory team. from ISG. Companies will find a wealth of detailed data and market analysis to help them select appropriate sourcing partners, while ISG advisors will use the reports to validate their own market knowledge and make recommendations to client companies. from ISG. The search currently covers providers offering their services worldwide, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland , Nordics, Australia and Singapore/Malaysia, with additional markets to be added. in the future. For more information on the ISG Provider Lens research, please visit this webpage.

A complementary research series, the ISG Provider Lens Archetype Reports, offers a one-of-a-kind assessment of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a global leader in technology research and consulting. A trusted business partner to more than 800 customers, including more than 75 of the world’s 100 largest enterprises, ISG is committed to helping enterprises, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services, including automation, cloud, and data analytics; procurement advice; governance and risk management managed services; network operator services; design of strategy and operations; change management; business intelligence and technology research and analysis. Founded in 2006 and headquartered in Stamford, Connecticut, ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries – a global team known for its innovative thinking, market influence, deep expertise in industry and technology and its world-class expertise. research and analysis capabilities based on the most comprehensive market data in the industry. For more information, visit


Philipp Jaensch, ISG

+49 151 730 365 76

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Matthias Longo, Palmer Hargreaves for ISG

+49 152 341 464 63

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James R. Rhodes