Elogistic helps German mattress giant deliver more efficiently
GERMANY, October 19, 2022 /EINPresswire.com/ — Emma is Germany’s largest online mattress seller. Over the past few years, Emma has grown exponentially, posing a significant challenge to its established warehousing and logistics system. By partnering with Elogistic, Emma was able to reduce warehousing costs on the one hand and improve logistics efficiency on the other so that they could focus on further global expansion.
Emma is the world’s leading D2C sleep brand, with an online store in 40 markets. It was founded in 2013 when the mattress market was based entirely offline. Over the past decade, Emma has grown from a small team to a successful international brand with annual sales of over 405 million. Ease of online shopping and the principle of “try it” are the key to success: Emma offers its customers a 100-night mattress trial with free delivery and returns.
After the pandemic outbreak, people spent more time at home and placed more importance on the quality of their sleep, which contributed to Emma’s exponential growth. At the same time, however, the rapid growth also posed significant challenges to Emma’s existing warehousing and logistics system. Emma used to send all orders from 13 different channels from her own warehouses. This was stressful due to strict restrictions in some markets regarding delivery times. Shipping volumes during Black Friday or Amazon Prime Day were three to four times higher than usual, which also required a more scalable and flexible solution.
To alleviate pain points, Emma chose Elogistic as an implementing partner for several reasons:
First, the IT onboarding process was efficient and straightforward. The IT team put customer needs first and showed great flexibility.
Second, Elogistic’s customer service team was responsive and collaborative. Since Elogistic manages all of its warehouses directly and does not work with any third-party vendors, all issues can be resolved 100% seamlessly without inconvenient delays.
Third, Emma was convinced by the size and state-of-the-art equipment of Elogistic’s warehouses. Experienced staff and efficient management are also crucial factors for the smooth running of daily operations.
Finally, Elogistic’s pricing is transparent and justified.
After the onboarding process, Elogistic now handles all Emma’s orders from Amazon Germany. Since the start of the cooperation, Elogistic has delivered 100% efficiency and precision. There was not a single case of delivery error.
All weekday orders are dispatched within 24 hours and weekend orders are dispatched within 72 hours.
However, there is still room for improvement. Elogistic’s computer system is continuously optimized so that more functions are possible. For example, order cancellations will be processed more efficiently to reduce returns.
Emma continues to expand globally. In order to ensure the same quality of customer service in other countries, Emma will need a strong fulfillment service partner who can provide a unified level of service globally. With a global network of more than 100 warehouses, Elogistic guarantees seamless warehousing and logistics solutions in Europe, the United States and the APAC region. We certainly hope to collaborate more with Emma and help provide the dream mattress to more customers around the world.
As an experienced fulfillment and logistics service provider, Elogistic helps retailers and international companies get their goods to their customers efficiently and safely. Elogistic belongs to the Zongteng Group, the Chinese market leader with a global network of over 100 warehouses and over 4000 employees. Elogistic Germany has six warehouses in North Rhine-Westphalia with a total area of 116,000 m2. In addition, the interconnected network in North America, the United Kingdom, the Czech Republic, France, Great Britain, the Netherlands and many other countries guarantees seamless warehousing and logistics solutions.
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